We are getting alot of requests for keys after purchases in the BlackBerry App World.  The key appears when the application is initially installed, but it is also saved in the AppWorld application in the My AppWorld section.  Click Studentdocket, Then hit the Blackberry key and select “copy license key to the clipboard”.  From here you can paste the key into StudentDocket.  If you didn’t receive a key, or are having problems registering, please let us know at support@studentdocket.com

More information can be found here:

Entering the license key for an application purchased through BlackBerry App World

GetSatisfaction:  This is probably the quickest and easiest way to get ahold of us.  We’re notified about all conversations that take place, and are generally able to respond within a few days at the latest.  Also, GetSatisfaction has the added benefit of allowing everyone to contribute and benefit from the comments at once.  Chances are, you aren’t the only one who wants that extra feature, has that question, or is a little bit angry with us about something

StudentDocket Support: If the issue concerns billing, locating a missing key, or you simply don’t want to register with GetSatisfaction, then feel free to head on over to our support page and fill out a private support request.  These get to us just as fast, but allow us to handle the issue in private (great for sensitive information like tracking down registration keys).

While we frequent other BlackBerry forums fairly often, it does take us quite a bit longer to locate and address any support requests posted there.

Hope this helps!  We definitely want you all to be able to get in contact with us as quickly and easily as possible whenever necessary.  Hit the comments or send us a quick message if you have any suggestions on how we could make our support process easier.

We’ve gotten a few comments about the keyboard in the Storm version of StudentDocket dissappearing, sticking, or otherwise just causing some headaches.  Just wanted to send a quick note to let you all know that we hear you loud and clear, and are currently trying to figure out what the issue could be.  We’ll let you know when we’ve found a fix!

Sorry for any inconvenience, please send us a quick message on the support page if you’ve noticed any other issues with either the Storm or standard versions of StudentDocket.

Thanks!

We apologize for the delay, but assure you we’re doing our best to get the update out as quickly as possible.  Expect another update in the near future!

Special thanks to those of you that reported this problem and helped us find a quick solution!

Check it out for yourself over here: http://na.blackberry.com/eng/solutions/students/applications.jsp

There’s a little gift from us to all of you who do!

See you around campus!

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