Hey everybody,

We are getting alot of requests for keys after purchases in the BlackBerry App World.  The key appears when the application is initially installed, but it is also saved in the AppWorld application in the My AppWorld section.  Click Studentdocket, Then hit the Blackberry key and select “copy license key to the clipboard”.  From here you can paste the key into StudentDocket.  If you didn’t receive a key, or are having problems registering, please let us know at support@studentdocket.com

More information can be found here:

Entering the license key for an application purchased through BlackBerry App World

We’ve had a few customers mention that we’re not as easy to get ahold of as they’d like, so here’s a quick note about how to best get in contact with us!

GetSatisfaction:  This is probably the quickest and easiest way to get ahold of us.  We’re notified about all conversations that take place, and are generally able to respond within a few days at the latest.  Also, GetSatisfaction has the added benefit of allowing everyone to contribute and benefit from the comments at once.  Chances are, you aren’t the only one who wants that extra feature, has that question, or is a little bit angry with us about something

StudentDocket Support: If the issue concerns billing, locating a missing key, or you simply don’t want to register with GetSatisfaction, then feel free to head on over to our support page and fill out a private support request.  These get to us just as fast, but allow us to handle the issue in private (great for sensitive information like tracking down registration keys).

While we frequent other BlackBerry forums fairly often, it does take us quite a bit longer to locate and address any support requests posted there.

Hope this helps!  We definitely want you all to be able to get in contact with us as quickly and easily as possible whenever necessary.  Hit the comments or send us a quick message if you have any suggestions on how we could make our support process easier.

Hey everyone,

We’ve gotten a few comments about the keyboard in the Storm version of StudentDocket dissappearing, sticking, or otherwise just causing some headaches.  Just wanted to send a quick note to let you all know that we hear you loud and clear, and are currently trying to figure out what the issue could be.  We’ll let you know when we’ve found a fix!

Sorry for any inconvenience, please send us a quick message on the support page if you’ve noticed any other issues with either the Storm or standard versions of StudentDocket.

Thanks!

Just wanted to send a quick note to all you guys waiting for a STORM compatible version of StudentDocket.  Unfortunately, because none of us here have an actual device to work with, it’s proving quite difficult to find/eliminate all the bugs.  Luckily, we’ve got a great group of beta testers helping us out (You guys know who you are, thanks for everything!).

We apologize for the delay, but assure you we’re doing our best to get the update out as quickly as possible.  Expect another update in the near future!

Just letting you all know that we have just finished pushing out another small update that fixes the desktop install error some of you were experiencing.  We apologize for any inconvenience this issue may have caused you.

Special thanks to those of you that reported this problem and helped us find a quick solution!

Hey everyone, we wanted to welcome you to our new twitter account over at www.twitter.com/tgqe!  We know a lot of our users are twitter fans, and thought that it would be a good way to keep you informed of our most recent updates here at StudentDocket and TGQE (makers of StudentDocket).  We’re pretty shy here at StudentDocket, so we promise not to bother you too much with it.

For those of you not using twitter, we still recommend that you stay up to date with what’s going on by subscribing to our rss feed, or to our e-mail updates along the right hand side.  We only send out e-mails for special announcements such as product updates, and promise not to sell or otherwise abuse your information in any way.  opt out at any time!

We’d like to apologize to those of you who have been trying to access the site today.  We’ve been experiencing off and on server troubles over the past few days now and are working to resolve the issue as quickly as possible.  We’d like to thank you for your continued patience!