We’ve had a few customers mention that we’re not as easy to get ahold of as they’d like, so here’s a quick note about how to best get in contact with us!
GetSatisfaction: This is probably the quickest and easiest way to get ahold of us. We’re notified about all conversations that take place, and are generally able to respond within a few days at the latest. Also, GetSatisfaction has the added benefit of allowing everyone to contribute and benefit from the comments at once. Chances are, you aren’t the only one who wants that extra feature, has that question, or is a little bit angry with us about something 
StudentDocket Support: If the issue concerns billing, locating a missing key, or you simply don’t want to register with GetSatisfaction, then feel free to head on over to our support page and fill out a private support request. These get to us just as fast, but allow us to handle the issue in private (great for sensitive information like tracking down registration keys).
While we frequent other BlackBerry forums fairly often, it does take us quite a bit longer to locate and address any support requests posted there.
Hope this helps! We definitely want you all to be able to get in contact with us as quickly and easily as possible whenever necessary. Hit the comments or send us a quick message if you have any suggestions on how we could make our support process easier.
